log in to console and get a response which says "your account doesn't contain any declared workgroups"
A user who would like to use the Cloud platform needs to have credential. This is the same credential used to connect to the customer area. However it's not enough, that user should also belong to a Cloud Workgroup.
This can only be granted by the Neotys team. If needed you can contact the Neotys support or Neotys sales team.