I have asked this question before...several months before and the ball was rolling on Neotys side but don't know what happen to it. My name is Lue Xiong. I am the sole user of NeoLoad that we (Silverpop) has. However, the username (which is email adddress) is under my boss...and it is his email address. We would like for Neotys to change his username (email@example.com) to my username (firstname.lastname@example.org). As you can see, my email address has "ibm" in it. That's because Silverpop got bought by IBM late last year (2014) and now everyone has a new IBM email address. So please change email@example.com to firstname.lastname@example.org. Also, once it is switched, please give me a temp password so I can change it. Please reply to this request/quetion using email@example.com. Do not use/reply to firstname.lastname@example.org. Thank you very much.