Unanswered question

How do I transfer a license from a machine that no longer exists?

I have a license that was used on one machine but that machine has been torn down as part of our pipeline as it was no longer needed. I want to use the license again on a separate machine but as the original machine no longer exists I am unable to deactivate it.

How do I transfer the license to the new machine?

I checked and there is this answer: http://answers.neotys.com/questions/1895065-need-transfer-license-vm-cloud-vm-vm-crashed

But that says to go to my customer area and I cannot find that on your site either.

David L.
David L.

David L.

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0
23 / 100
points

Answers

Nouredine A.
Nouredine A.

Nouredine A.

Level
4
5000 / 5000
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Team

If you own a commercial license you need to contact the Neotys Support. You won't be able to activate again your license without their help.