Unanswered question

Deactivating License from Neotys Team Server

I want to activate 2 design license that I have on Neotys Team server on dedicated machines. I tried installing and activating them on my local for testing purpose.

Now when I am trying to install and activate them on dedicated servers, I get an exception during activation with Message " License can't be activated because it is already activated for an other computer" with IP address of my local computer.

The issues is, when I am logging on neotys server on my local computer to deactivate the license, so as to enable them on dedicated server, I do not see any license installed/ activated. Can you please help?

Abhiram P.
Abhiram P.

Abhiram P.

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Answers

Nouredine A.
Nouredine A.

Nouredine A.

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Team

If the network settings of your local computer have changed you can get such issues.

I would suggest you to open a support ticket so they can check that.