Unanswered question

Neoload 5.2 upgrade licence

I recently upgraded from 5.1 to 5.2. We had a 1000 VU licence for 5.1 but I can only see the free 50 VU licence for 5.2. Why is the 1000 VU licence not available for 5.2.

I've put in a deactivation request for the 5.1 1000 VU licence will this mean that the licence will become available for use with 5.2 once deactivated.

Stefan O.
Stefan O.

Stefan O.

Level
0
3 / 100
points

Answers

christophe M.
christophe M.

christophe M.

Level
3
3761 / 5000
points
Team

Dear Stefan, the main reason to not have the 5.2 license available is that your Gold support expired.

Please contact the support to check what happens.