Unanswered question

Why am I unable to record one specific website only?

I am able to record all other HTTPS website but there is one specific website I'm unable to record. But accessible without neoload

Browser error : This page can’t be displayed.
•Make sure the web address ------- is correct.
•Look for the page with your search engine.
•Refresh the page in a few minutes.

Siddharth M.
Siddharth M.

Siddharth M.

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Answers

It sounds an SSL issue. When you connect to your application with Firefox or Chrome without NeoLoad and if you click on the padlock next to the URL bar, what are the  SSL information like SSL version, cipher used etc...?

Do you need a client certificat to reach your application?

Siddharth M.
Siddharth M.

Siddharth M.

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points

Hey Nouredine A., We use version V3 and signature algorithm is SHA256RSA (hope this is what you meant by cipher used). We do not need any client certificate to access our application.

We've couple of environments for our application, none others have any issue.

OK SSLV3 is very old so i guess NeoLoad will try to negotiate a higher SSL version with the server and maybe they tried and it failed.

First of all, please confirm that you are using NeoLoad 5.1.xx version and not an old one. This is important regarding the SSL key lenght used by your application. If it's the case then try the procedure below:

  1. Stop NeoLoad
  2. Backup and then edit <install_dir>\conf\controller.properties file
  3. Go to [General] section.
  4. Locate the key: https.protocols=
  5. Modify it in order to get: https.protocols=SSLv3
  6. Save
  7. Start NeoLoad

Try again to record your URL

Siddharth M.
Siddharth M.

Siddharth M.

Level
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22 / 100
points

I already do have this in that file, below are the two properties under general

http.protocol.element-charset=UTF-8
https.protocols=SSLv3,TLSv1

Have you tried with only https.protocols=SSLv3?

If it still does not work, could you manually create your URL in NeoLoad by creating the server and a page in a virtual user.

Then run a check virtual user. Usually we have a detail of the SSL error that could leads us to the root cause of the issue.